PRIVACY POLICY

1. Data Controller & Processing Entity

The official website gtline.vn is managed and operated by GT LINE ASIA COMPANY LIMITED. When users access this website or contact us, personal information is collected and processed under the role of Data Controller.

Original Manufacturer / Brand Owner: GT LINE S.r.l. – Via del Lavoro, 9 – Loc. Crespellano – 40053 Valsamoggia (Bologna) – Italy. Representative Email: privacy@gtline.com.

2. Types of Data Collected

We only collect data strictly necessary to provide products and services and improve user experience on the system, including:

• Personal Contact Information: Full name, phone number, email address, delivery/dealer address, and company name (if applicable).
• Transaction Information: Order history, payment details (excluding credit card details or direct e-wallet passwords, which are securely and independently processed by licensed third-party payment gateways).
• Automated Technical Data: IP address, browser type, operating system version, access timestamps, visited pages, and approximate geographic location (city level) via analytical tools (Google Analytics).
• Survey & Review Data: Support request content (submitted via Helpdesk forms), attached product defect images, and user reviews regarding our services.

3. Purposes & Legal Basis of Processing

GT Line Asia collects and processes personal information based on clear legal grounds in compliance with applicable laws:

A. Purposes of Processing:

• Customer Support: Resolving warranty claims, answering technical inquiries via Helpdesk, and fulfilling custom tool case/foam tailoring requests per individual CNC/Laser specifications.
• Service Delivery & Logistics: Processing orders, issuing dealer quotations, and delivering tool cases and technical equipment to designated addresses.
• Technical Improvement: Measuring website performance, troubleshooting UI issues, and optimizing product presentation pages and online shopping experience.
• Communications & Surveys: Sending newsletters on new product releases, dealership policies, or opinion surveys (strictly with prior user consent, revocable at any time).

B. Legal Basis:

Processing is carried out on the basis of: User consent (when submitting forms); Contractual performance (shipping, warranty fulfillment); Compliance with Vietnamese legal obligations (tax reporting, e-commerce registration); Or safeguarding the legitimate interests of GT Line Asia (preventing fraud, system attacks, and abuse).

4. Methods & Storage Place of Data

Processing Methods: Personal data is protected using state-of-the-art technical security measures, including SSL/TLS encryption in transit and strictly role-based database access controls.

Retention Period: Personal data relating to customers and dealers is retained for the duration of sales contracts and product warranty obligations (typically 2 to 5 years for GT Line heavy-duty technical cases) or until a withdrawal request/data deletion request is received.

Storage Location: Data is hosted on high-security CloudPanel servers located in certified data centers, compliant with international security standards and Vietnamese personal data residency regulations.

5. Rights of the Data Subject (User)

Under Decree No. 13/2023/ND-CP and relevant legal regulations, users have full control over their personal data, including:

• Right to be Informed & Access: Users have the right to request confirmation of how their data is processed and obtain a copy of their stored personal data.
• Right to Rectification: Users have the right to update or request corrections of inaccurate personal data via account dashboards or support email.
• Right to Erasure (Right to be Forgotten): Users have the right to request full deletion of their personal information from our databases (except where retention is legally mandated for tax/statutory compliance).
• Right to Withdraw Consent: Users may withdraw their consent to data processing at any time for promotional newsletters and marketing communications.
• Right to Restriction & Objection: Users have the right to request restriction of processing or object to the use of personal data for direct marketing or behavioral profiling.

6. Commitment to Vietnamese & International Compliance

GT Line Asia strictly commits to compliance with applicable statutory provisions on online data privacy and consumer protection:

Across Asia, we respect and adhere to regional data privacy benchmarks, including PDPA (Personal Data Protection Act of Singapore and Thailand), ensuring maximum trust throughout our distribution network.

7. Information Security Measures

To protect user information against loss, misuse, unauthorized access, or disclosure, GT Line Asia enforces professional data security controls:

• Encryption Technology: All traffic transmitted between user browsers and our servers is secured using industry-standard 256-bit SSL/TLS encryption.
• Firewalls & Server Hardening: Multi-layered firewalls actively block DDoS attacks, SQL injection attempts, and unauthorized port scans across our Odoo/SaaS server infrastructure.
• Internal Access Controls: Only authorized personnel from Administration, Accounting, and Technical teams of GT Line Asia have access to customer/dealer data, with comprehensive audit logging.

8. Use of Cookies & Tracking Technologies

We utilize cookies and similar tracking technologies (such as pixels and embedded scripts) to personalize your browsing experience:

• Essential Cookies: Required to maintain shopping cart sessions, remember dealer account logins, and preserve language preferences.
• Analytical & Statistical Cookies: Google Analytics 4 is utilized to measure traffic volume, dwell time, and the most viewed tool case and bag product lines. All data is anonymized and aggregated.
• Cookie Management: Users have the right to disable or delete cookies via browser settings (Chrome, Safari, Firefox, Edge...). Disabling essential cookies may impair certain interactive site features.

9. Support Requests, Contact & Inquiries

For any questions regarding this Privacy Policy or to exercise your data subject rights (access, rectification, deletion), please contact our Data Protection Team at:

GT Line Asia will receive, verify your identity, and respond to your personal data request in writing or via email within thirty (30) days of receiving a valid request, in compliance with Vietnamese law.